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AT&T/Cingular War - The highs and lows of KuteLuvr — LiveJournal

About AT&T/Cingular War

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From:huckie
Date:July 2nd, 2004 12:36 pm (UTC)
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You've now learned the secret to cell phone companies. The squeaky wheel gets the lube. hehe. When you go to renew your contract, if you decide to stay with them, don't ever bother with advertised plans. You call up customer service and bitch and threaten to dump them entirely, then get yourself transferred to the "retention department." Once there, you can pretty much write your own plan.
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From:lorenzosf
Date:July 2nd, 2004 01:03 pm (UTC)
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Same with Internet providers people... my DSL modem died and I got really lousy customer support to figure that one out... they sent a technician who wanted to charge my $60 for service (because it was my fault...) and $99 for a new modem... I bitched and bitched and then bitched a little more and even if I was locked in the contract for another 8 months I got off with no charge and a new free modem.... it was enough to say that I was very discontent with the service and that I would have switched over to comcast cable internet service as soon as it was going to be economically sound....
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