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AT&T/Cingular War - The highs and lows of KuteLuvr — LiveJournal

About AT&T/Cingular War

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From:twitchet
Date:July 5th, 2004 02:59 pm (UTC)

Sprint is worse...

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I didn't want to change my number, so I had to sign up with them again. When my contract expires in October, I'll be shopping around to find a service I like.

My phone got messed up (I had to literally use a rubberband to get it to stay on), and paid the $35 deductible for a new phone. It's somewhat better than the old one, but still gets poor reception in exactly the same places as the old one did. I have complained, both on the phone to customer care, and to the manager at the local Sprint store. They offered me a $150 credit toward a new phone, but only if I sign up for another two years. I told them flat-out that there is no way I'm going to sign up for a longer term unless they can prove to me that their service will work. They can claim it's the phone all they like, but if another service will give me a phone that works, I'm moving on.

At least the customer service for your provider gave you a decent phone.
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